Hotel Industry Overview
From the past
5 years, a lot of new hotels have been started, increasing
the business of the Tourism Industry. Hotel Industry
is a part of the Hospitality Industry that earns a lot and
promotes a country. However, this industry is not the alone,
it provides business to Travel Agencies, Tour Operators
and clothes are the 3 most essential things which every one needs.
And Hotel Industry alone provides 2 basic things :- Food and
There are mainly
three sources of earnings for hotels - Rooms, Banquets and Restaurants.
Besides these, there are a lot of other services which give good
revenue to the Hotel Industry. These include - telephone calls,
laundry services, travel services and Internet services.
The Hotel Industry
plays a vital role in reducing the level of unemployment. Usually
after Engineering and Doctors, this profession comes up in the list
of professions with great scope. It teaches a lot to students along
with basic etiquettes such as:
How to deal with
How to deal with
What are some of
the basic telephone manners?
Helps in building
In India, The
National Council Of Hotel Management and Catering Technology( NCHMCT
) is a semi Govt. Institute that has approx 30 centers all over
Apart from this there
are thousand of other colleges that offer courses in Hotel Management.
After completion of courses through these colleges and Institutes,
students can hope to get employed by good brand Hotels. Training
is also a very important part of this course because studies are
just the guides. It is the actual training that makes students perfect.
Careers in Hotel Industry
Careers in The Hotel Industry
- Main Departments in a Hotelt
also helps the students in selecting their area of interest, whether
This Course also
includes making a Survey Report on any topic in the final
year, which makes the students go for research studies. These courses
also help in making candidates more confident and helps them to
get over their negative qualities such as extreme shyness, poor
communication skills, and lack of confidence, etc.
Main Departments in a Hotel
Departments Of Hotels
which are available for guests 24 X 7:-
Food Production: It is this department of a hotel which
is responsible for food. Even hotels having Coffee Shops provide
24 hour services to the guests.
In the event that any problems crop up in rooms such as a
bulb fuse, A/C not working etc, the Hotel Engineers have to
be contacted who are available 24 hours.
desk: The front desk creates the first impression on the
guests. If the guest likes this section, only then he will
try out the other options in the Hotel such as its restaurant,
coffee shop, laundry, etc. The Hotel's front desk usually
consists of young and energetic staff who will always (24
x 7) be there to help the guests.
are responsible for the Business
Centre, Internet Access, making C-Forms for Foreign Clients, providing
safety lockers to the guests, taking reservations by Telephone,
E-Mails, and Fax from the guests, providing guests Money Exchange
Housekeeping: They are available 24 X 7 for guests, making their
bedroom, bathroom, etc. Providing guest Laundry services, as well
as doing day to day room cleaning for guests.
- Food & Beverage
Service: They include providing guests the services within the
rooms, Restaurants or Banquets as well as in Conference rooms.
- Travel Desk:-
They are responsible for arranging day to day travel for the guests.
Also handle ticket confirmation and providing information for sightseeing
to the guests.
- Gym/ Health
Club/ Sports: Medium and large hotels are providing Gyms, Swimming
Pool, Health Club, Beauty Parlour, Saloon, games like Billiards,
Pool, etc facilities to their guests. Most of the Hotels are providing
these facilities complimentary with the rooms.
- Parking/ Shops:
Few Star hotels provide big parking space, shops in the restaurant
itself for the guest conveyance, so that they can get services in
the hotel itself.
Author: Bunny - [email protected]
After working in 2 year hotel industry plus 03 years in studying
Hotel Management (6 month training), this all comes in my mind,
whenever I am speaking about Hotel Industry to anyone! Presently
I am working in hotel industry as a Reservation executive, I had
also worked as a Front office Assistant in hotels. I just want to
share my experience of hotel industry, its Business, its growth
prospect with you all. So its a request to you all, go and check
this experience in your life too, and tell whether all this things
are true, or just a fiction.