My Way of Dealing with Problems
Once I read an article
titled “How Creative dealing with problems helps personal growth,
in a journal named Life Positive written by Lt Gen S S Apte, that the
“Problems, according to conventional ways of thinking, are obstacles to a
goal, but with the help of Creative thinking and changed perception we can
convert any problem into a challenge and then, an opportunity.” I was
highly inspired by this learning and tried to follow the same in my real
life and found that it has always worked positively.
Our daily life is full of
challenges all around us, but it is always desired to have a process to
deal with these problems.
As per Professor Anurag Gangle described
in his article titled, My process for resolving a problem, “Such a process
may include grasping the situation and context first. Then certain
fundamental principles, policies, options, patience, determination,
courage of conviction, making an initial decision and then a final
decision to act or to act in phases for solving a problem will
have to be taken care of. The process of solving almost every kind of
problem is basically similar.” Here I would like to put one of my personal
It was May 17th 2008. I had to take a flight from Hyderabad
to Jaipur. I
started from Sikandrabad at around 6:10 pm for the airport which was 40 km
away from the city. At 8:30 pm I reached the airport due to office timings and
there was heavy congestion on the roads. I left my taxi and entered in the
reception after crossing from the main gate security pass. I reported to
the security check on the boarding counter.
I never knew that
such a big shock was waiting for me. After following the queue of
five passengers, I handed over my computer printout of e-ticket
to the gentleman sitting there. He replied after checking the same
on his computer that some Mr. Santosh (some employee of travel agent)
cancelled my ticket in the morning. At first stride I was unable
to understand what he said but after my request to check again he
confirmed that the issue is exactly what it was. I was literally
confused, the flight was at 9:35 pm and unfortunately the last flight
to Jaipur. I held myself for a while, took a deep breath and tried
to juggle with all the available options and finally came to the
conclusion that there is no point waiting further. Otherwise I might
even miss this flight. Therefore quickly I went to all the counters
of various airlines offices to explore if they have any flight and
also any seat available.
Finally, in the same airlines flight I found that one seat was available
but I could get it for double the amount. After checking I realised that I
was not having sufficient hard cash but with credit card I could manage.
I bought the ticket and the security check was announced, so quickly I
rushed. It was already 9:00 pm and I had to pick something to eat also
because of leaving early in the evening and could not have any thing.
While walking for the boarding I gave a call to my husband, quickly
narrated details of the whole situation and assured him that now the
situation was absolutely under control therefore he should not be worried.
I felt very relaxed and thought that the problem is all over and soon I
will be with my family who are anxiously waiting for me.
In this entire hustle and bustle, I was feeling very uncomfortable. So I went
to the wash room to freshen up and get ready for the journey. I never knew
that the hardship of the day was not yet over. Immediately, I heard the
announcement for boarding. As I stood in the line for boarding, I realised
that my boarding pass was missing. Again I was under the state of shock.
To locate it I went back to the places where I was a while before,
then looked here and there but couldn’t find it. In the meantime there were two
more announcements. It was 9:20 pm and the flight attendant was heading
towards me. I felt helpless for a few seconds as something has actually
gone wrong with me. I was about to have tears in my eyes and could not
find any solution but to request the attendant to help me. Suddenly I realised that I forgot to check the washroom. Hurriedly, I left my bag with
the flight attendant and rushed to the wash room and luckily I saw that the boarding
pass was on the floor under the counter which might have dropped while taking
out the tissue paper from my handbag. I quickly picked it up and rushed back.
It took almost 5-7 minutes and everything finished in a mechanical way
which I couldn't even realise till I got into the flight and
fastened my seat belt.
At last, the flight took off 5 minutes late
due to my problems. My
heartfelt gratitude to the almighty for giving me the patience and courage
to face such problems. Throughout the journey, I was
appreciating just how important it is to have patience even during troublesome
situations like these.
When ever I am caught in a
similar problem, I sit in silence for a while and think about all the possible options before me to come out of that state.
Because I know that every problem is followed by its possible solutions. I
put all these options under a quick review and prepare myself for the
retrospective effects which might be good or bad. This whole process takes
minutes to reach the conclusion but at last I feel satisfied that before
taking a decision I was able to consider all the possible solutions,
eventually taking a wise
decision as per my abilities.
Lt Gen Apte SS, Life Positive, How Creative dealing with problems helps
personal growth, Volume, January 1998, http://www.lifepositive.com/mind/personalgrowth/transformation/problems
Professor Gangle Anurag, My process for resolving a problem, 17 December
Dr. Meenu Verma
M. Com. (Accountancy and Business Statistics), MBA (Finance), Ph. D.
Dr. Verma is a Faculty Member in the area of finance and accounting at IBS
Jaipur, and having 16 years of experience as an academician, consultant
and researcher in reputed B Schools and management institutes of Jaipur.
Dr. Verma is carrying experience as a researcher for more than 5 years
with University of Rajasthan (UOR) and Indian Institute of Health
Management and Research (IIHMR), Jaipur. She is the author of books titled
“Financial Accounting”, “Corporate Accounting” “Wealth Management” and has
published many articles and research papers in various national and
international journals. She has also been nominated as panelist and jury
member for the project appraisals and business plan competitions organized
at national level. She can be reached at