What Kind of Hotels Are
Gone are the days,
when business was dealt in cramped offices and narrow conference
halls. What with the corporate culture riding high the pillion
of the business world, business has a new definition like never
before. Businessmen seek not hotels of bricks and mortar but of
ambience, warmth and service orientation.
Quality hotels are in vogue for power meetings and clinching deals.
The hotel has to cater to the ever growing needs of an organization
,which wants the best .Comfort is given the top most priority. A
good hotel complete with adequate facilities like receiving customers
and giving them the best, never goes unnoticed. The hotel rooms
or suites provided for the business delegates should be elegant,
tasteful with ample lighting. Cleanliness is an important aspect
as untidiness can put off the customer. Well made beds ,sofas for
rendezvous and chairs make the room convenient and sufficiently
satiate the customer. Basic toiletries like shampoos, soaps, moisturizers
put the customer at ease and not make them rummage their suitcases
for the same. Ashtrays should be placed strategically across the
rooms. Stationery like writing paper, pens, pencils will prove
to be handy to the customer.
The lobby has known
to be the hotbed for many a business deals. A well furnished lobby,
stacked with business magazines, newspapers and table books is helpful
to the customer in passing his time, waiting for a business partner
or a meeting to start. Coffee shops, with a carefully done menu
of snacks and beverages, is definitely an added attraction. The
vital part of the business - class catering hotels are generally
endowed with spacious conference halls.
and a rich centre table complete the conference hall.
The conference hall should have media appliances like projectors
for presentations, briefings and video screening. Fax and
photocopy machines save the customer trouble and help him/her
in running the meeting/conference smoothly. Lighting should
not be too harsh or dim. The size of conference rooms should
differ accordingly so as to cater to the required purpose.
A hotel with
round-the-clock restaurants is a blessing to its customers
,who arrive at midnight or odd hours of the day and for foreign
delegates. Exotic, delicious meals can perk up many a rotten
moods and raise the spirits of tired long-distance traveling
businessmen. The menu should be multi cuisine, so as to give
the customers a wide range to choose from. Prompt service
and a well -laid table in the right etiquette can never go
unrewarded. A well- decorated restaurant with paintings and
statuettes or a theme lifts the appearance of the restaurant.
A hotel with beautiful,
well tended lawns in the prime with lovely flowers, trimmed
bushes and deep green trees soothes the eyes and creates a
tranquil atmosphere. Such an environment, can soothe an over-stressed
businessman or an irritated one. Sparkling, artistic waterfalls
placed in the lawns transforms the lawns. Pebbled pathways
and cozy benches make the garden pleasant enough for a morning
walk or a late night stroll in the moonlight.
point of a good catering business hotel is the housekeeping
department. A hotel is always remembered for its prompt service
and also most importantly pleasant bearers, who take care
of the smallest request of a customer. Extra towels, cosy
blankets and a smiling bearer help in travelling that extra
mile required to reach good hotel standards.
Many a customer
arriving at hotel, complain of poor transportation facilities
by the hotel ,which ends up in the customer grumbling about
the standards of hotel and forming an poor impression of the
establishment from the very beginning. A comfortable car
and a good chauffeur, who receives the customer in good
time, saves the customer his valuable time and energy.
Attractive facilities like wi-fi enabled areas in the hotel
helps the customer in dealing with his business efficiently.
A mini sized refrigerator in a hotel room ,well stacked, provides
nibblets and cold beverages for customers at all hours. Sufficient
plug points have to be placed across the room, for the customer
to charge his cellphone, laptop and other such items.
Clean laundry is essential
,as many a customer rely on the laundry department to get their
clothes ready in time for meetings and conferences. Power buffet
luncheons and dinners fit the fare of a business customer perfectly.
Good corporate discounts are eye-candy to any organization, who
frequent hotels on a regular basis. A refreshing welcome drink after
a tiring trans-continental journey or a fresh fruit basket given
at the arrival, puts the hotel in the customer's good books. On
a different note, a hotel should have a distinct mark of its own,
a signature, which would appeal the customer to visit again. This
specialty service can be anything like ;- steaming hot coffee in
an Ethiopian hotel, vegetarian meal in a Nigerian hotel, a chess
board on the marble floor in a Jaipuri hotel, a moonlight dinner
on the taj side, a scenic lobby out of a Himalayan hotel, a sunrise/sunset
over a sea, a herbal massage in a spa.
Overall, a good hotel
should convey warmth, hospitality and goodwill to serve its customers
for years and centuries to come. A good hotel should age gracefully
with times and emerge as solid, respectable establishments with
goodwill in serving and satisfying customers.
B. divya chemical engineer by qualification. I used to work
for a bank, but now working as a trainee in a pharmaceutical industry.
Writing is my passion and is my pathway to happiness. Happy reading!