Your Communication Skills
In this present
context of competitive era, one must be efficient in
effective communication process to sustain in the
market position. Hence it is necessary to consider every aspect
of life and to work with turn around strategies. Here in this
paper I presented some vital requirements to change the body
Ever seen your team members at work getting defensive just
as you were getting ready to talk? Ever been rejected at an
interview even though you knew your answers
were first grade? Ever seen people's eyes glaze over while
you give a presentation?
In all likelihood,
the fault lies not in your ability to do your job or how talented
you are. It's probably the lack of communication skills that's
keeping you from achieving the heights you know you can.
Often, people with
poor communication skills find that no matter how hard they struggle
to get ahead, they are, at the end of the day, swimming against
the current. Nothing they do or say achieves results like their
co-workers who have the all-important skill of communicating effectively
tucked under their belts.
In all offices, there
are those who just have to clear their throats and have the room
turning in anticipation of what they're going to say, and those
who could have the best idea of the year, but nobody apart from
his neighbour knows it.
help you make your way into the former group, and learn how you
can improve your communication skills, rediff.com's Insiyah Vahanvaty
spoke to some experts to see what they had to say.
Yes, listening is as much a part of communicating as talking is.
If you don't listen, you give the other person the feeling of being
ignored and unvalued, which leads to an instant drop in receptiveness.
According to Mukul Saxena, COO of 2KnowBiz Learning Services, "Young
people these days are always in a hurry to be heard without listening
to what other people have to say. They need to be a little more
patient and hear other points of view, especially those that come
from people more experienced than them."
Professor RSS Mani,
a renowned HRD expert and management educator agrees. "Most
young people are good at expressing themselves, but they seem to
think that listening is tantamount to obeying and are resistant
to it. Also, I've noticed that young people seem to have very short
attention spans, which leads to distracted bursts of listening."
Listening is as much a part of communicating as talking.
Reading is a great way to keep your vocabulary and grammar
fresh. Also, reading helps you learn different points of view,
and helps you learn how to articulate your thoughts effectively.
Says Professor Mani, "Sadly, reading is a fast-dying
habit. I always suggest reading to those who are trying to
improve their communication skills. It helps improve language
and vocabulary, as well as provide new perspectives to issues."
"Reading broadens horizons and gives people the diverse
perspectives needed to talk to people of all kinds and ages.
Also, one must keep in mind that good books are typically
written by excellent communicators who can be modelled."
Reading broadens your horizons.
If you see people losing interest, maybe you're going too fast
words. If you have to give a presentation, rehearse it beforehand,
so you know what you want to say and can get your point across effectively.
Keep your tone neutral and speak loudly enough to be heard. If you
see people losing interest, maybe you're going too fast. Pause.
Take a moment before starting to talk again.
In written communication, remember that your objective is to get
your message across, not sound impressive. Write in simple, clear,
and easy to understand language. "I often find that in order
to make a document sound impressive and stylish, people tend to
use jargon and technical words that actually only serve to get in
the way of communicating the message effectively. Remember, simplicity
is the key to effective communication", says Professor Mani.
Manish Porwal, CEO of Percept Talent Management agrees. "Words
have meanings: 'same' is not 'similar' and there is a reason why
it is 'similar' and not the 'same'. Having more words in your vocabulary
but using them sparingly and accurately, without excessive jargon,
is the way to communicate better with your audience." You can't
make your point if you don't speak clearly.
Make eye contact:
Shifty eyes instantly look either dishonest or unsure. Make eye
contact when you talk; hold the other person's gaze and focus on
what they are saying too. However, make sure you don't turn your
business interaction into a staring match! Make eye contact when
Many young professionals give themselves away because of their body
language. Only a part of your message comes from your words -- much
of it comes from your body language. Be relaxed and open to what
others have to say. Don't cross your arms across your chest -- that
signifies a closed mind. Don't gesticulate excessively -- it shows
you are nervous. Smile, hold eye contact and speak calmly and clearly.
Professor Mani has
seen many young professionals give themselves away because of their
body language. "If a person is leaning back, sprawled out in
his chair, and looking around the room while you're talking, it's
quite evident that they are not listening. If they refuse to meet
your eyes and keep looking away while talking to you, it makes you
wonder what they are trying to hide!" Be relaxed and open to
what others have to say.
Rehearse your presentations, it'll help you beat nerves Yes, you
can practice communicating effectively, and it's the one thing that
can help you get better at it. Making a presentation? Rehearse it
with your friend the day before. Important meeting tomorrow? Communicate
your ideas to a friend or colleague and check whether they understand
your thoughts exactly the way you intended them to. If you think
you would like a more structured approach, enroll yourself in a
public speaking course, or a personality development course. These
help to overcome shyness and increase confidence levels. They will
also help you identify your strengths and weaknesses. Finally, remember
that some are born with great communication skills, and don't need
to work on them at all. For the rest of us, there is still hope.
A little effort, attention and practice can go a long way.
Rehearse your presentation with friends.
Writer: Saumendra Das Asst. Professor; Aditya
Institute Of Technology And Management; Tekkali