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Hotel Industry Overview
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From the past
5 years, a lot of new hotels have been started, increasing the business of
the Tourism Industry. Hotel
Industry is a part of the Hospitality Industry that earns a lot and
promotes a country. However, this industry is not the alone, it provides
business to Travel Agencies, Tour Operators and Transportation.
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Food,
Accommodation and clothes are the 3 most essential things which every one
needs. And Hotel Industry alone provides 2 basic things :- Food and
Accommodation.
There are
mainly three sources of earnings for hotels - Rooms, Banquets and
Restaurants. Besides these, there are a lot of other services which give
good revenue to the Hotel Industry. These include - telephone calls,
laundry services, travel services and Internet services.
Hotel
Management Courses
The Hotel
Industry plays a vital role in reducing the level of unemployment. Usually
after Engineering and Doctors, this profession comes up in the list of
professions with great scope. It teaches a lot to students along with
basic etiquettes such as:
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How to deal
with Customers?
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How to deal
with emergency situations?
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What are some
of the basic telephone manners?
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Helps in
building Personality Development.
In India,
The National Council Of Hotel Management and Catering Technology( NCHMCT )
is a semi Govt. Institute that has approx 30 centers all over India.
Apart from
this there are thousand of other colleges that offer courses in Hotel
Management. After completion of courses through these colleges and
Institutes, students can hope to get employed by good brand Hotels. Training is
also a very important part of this course because studies are just the
guides. It is the actual training that makes students perfect.
Careers in Hotel Industry
It also
helps the students in selecting their area of interest, whether
This Course
also includes making a Survey Report on any topic in the final
year, which makes the students go for research studies. These courses also
help in making candidates more confident and helps them to get over their
negative qualities such as extreme shyness, poor communication skills, and
lack of confidence, etc.
Main Departments in a Hotel Departments
Of Hotels which are available for guests 24 X 7:-
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- Kitchen/
Food Production: It is this department of a hotel which is responsible
for food. Even hotels having Coffee Shops provide 24 hour services to the
guests.
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Engineering: In the event that any problems crop up in rooms such as a
bulb fuse, A/C not working etc, the Hotel Engineers have to be contacted
who are available 24 hours.
- Front
desk: The front desk creates the first impression on the guests. If
the guest likes this section, only then he will try out the other options
in the Hotel such as its restaurant, coffee shop, laundry, etc. The Hotel's
front desk usually consists of young and energetic staff who will
always (24 x 7) be there to help the guests.
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They are
responsible for the Business
Centre, Internet
Access, making C-Forms
for Foreign Clients, providing
safety lockers to the guests, taking reservations by Telephone, E-Mails,
and Fax from the guests, providing
guests Money Exchange Services etc.
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Housekeeping: They are available 24 X 7 for guests, making their
bedroom, bathroom, etc. Providing guest Laundry services, as well as doing
day to day room cleaning for guests.
- Food &
Beverage Service: They include providing guests the services within
the rooms, Restaurants or Banquets as well as in Conference rooms.
- Travel
Desk:- They are responsible for arranging day to day travel for the
guests. Also handle ticket confirmation and providing information for
sightseeing to the guests.
- Gym/
Health Club/ Sports: Medium and large hotels are providing Gyms,
Swimming Pool, Health Club, Beauty Parlour, Saloon, games like Billiards,
Pool, etc facilities to their guests. Most of the
Hotels are providing these facilities complimentary with the rooms.
- Parking/
Shops: Few Star hotels provide big parking space, shops in the
restaurant itself for the guest conveyance, so that they can get services
in the hotel itself.
Contributing Author:
Bunny -
bunnymehra1985@yahoo.co.in After working
in 2 year hotel industry plus 03 years in studying Hotel Management (6
month training), this all comes in my mind, whenever I am speaking about
Hotel Industry to anyone! Presently I am
working in hotel industry as a Reservation executive, I had also worked as
a Front office Assistant in hotels. I just want to share my experience of
hotel industry, its Business, its growth prospect with you all. So its a
request to you all, go and check this experience in your life too, and
tell whether all this things are true, or just a fiction.
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