Review of Preferred Work Culture Contributing to Employee Satisfaction
in Today’s Organizations
The term “culture” by and large denotes the ideas, customs, and
art of a particular society. While referring to work culture or
organization culture one would particularly mean the customs, patterns,
arts and beliefs followed in various organizations. Edgar Schein,
one of the most prominent theorists of organizational culture, gave
the following definition: The culture of a group can now be defined
as a pattern of shared basic assumptions that the group learned
as it solved its problems of external adaptation and internal integration,
that has worked well enough to be considered valid and therefore,
to be taught to new members as the correct way to perceive, think,
and feel in relation to those problems.
Employee satisfaction on the other hand is a measure
of how happy workers are with their job and working environment.
Keeping morale high among workers can be of tremendous benefit to
any company as quite rightly pointed out Jack Welch in his statement
“Employee satisfaction gets you productivity,
quality, pride, and creativity”. In today’s world of
globalization organizations stress immensely to follow a culture
which encourages open channels of communication, a flat hierarchy,
informal environment, teamwork, and respect to new ideas and thoughts.
The following aspects can broadly define the likely preferred work
culture in today’s organizations which contribute to a satisfied
1. Work Timings: Flexible
work timings have gained immense popularity amongst today’s
organizations. Organizations have started giving their employees
the leverage of entering the office premises at anytime of
their convenience and completing their designated
tasks, though a minimum hours have to be spent in the workplace.
2. Work From Home:
Another concept which is gaining importance, more amongst female
workers, is the concept of “work from home”. Organizations are largely
investing in equipments with the aid of which employees will have
the benefit to stay at home and at the same time stay connected
to the office network.
Business Attire: As opposed
to formal business attire for day to day work, organizations have
now remodeled their policy on daily dress code to the widely preferred
business casuals which also includes denim on one day of work. A
few organizations also have a policy of Friday dressing where only
casuals can be worn by their employees.
Flat Hierarchy: The preferred
organization structure is a flat organization structure with few
levels of hierarchy which enables fast decision making and easy
accessibility to top management. People who stay closer to customers
know better the market needs and can respond faster to rapidly changing
customer requirements and such changes can be easily highlighted
and brought to the notice of the top management in a flat hierarchy.
Another emerging trend in today’s organization are meetings with
supervisors supervisor which helps in smooth interaction within
different levels of management which is very effective within a
is the process of dispersing decision-making governance to
the employee at the lowest level of the hierarchy and giving
them the right to exercise a few decisions all by themselves
which acts as a great time saving and cost cutting mechanism.
Organizations are largely investing in employee empowerment.
The increasing use of Employee Self service Systems which
allow employees to maintain their own personal data is the
biggest example. This also helps to reduce unnecessary paper
work and also aims at data accuracy.
7. Innovation: As
George S Patton says "Don't tell people how to do things, tell
them what to do and let them surprise you with their results."
The increasing demand of today’s workforce is acknowledgment and
implementation of their ideas and thus organizations have now started
investing in employee innovation where young and fresh ideas are
being recognized as best practices.
8. Rewards & Recognition:
With the increase in stress levels, with long working hours how
does an organization aim to create contributing and motivated employees,
how do organizations maintain the high employee morale and the quality
of life are some of the key concerns of today’s organizations and
one of the many answers to these question is an effective reward
and recognition system. Apart from the performance appraisal system
organizations today are investing a lot in reward and recognition
programs where employees are rewarded as Star employees and key
achievers, long Service awards are announced for employees who work
with the organization for a long tenure, Employee referral programs
motivates an employee to bring their friends to work with them.
9. Employee Recreation:
Employee recreation programs have been shown to reduce absenteeism,
increase performance and productivity, reduce stress levels, and
increase job satisfaction. The new term coined to define employee
recreation is associate engagement. A few examples of employee recreational
activities are office outings, invitation to employees family to
come and visit employees workplace, annual sports event, team outings,
decoration of employee workspace , organizing music clubs, dance
clubs, drama clubs, arranging training for special areas of interest
of the employees.
10. Employee Benefits:
Benefits are forms of value, other than payment, that are provided
to the employee in return for their contribution to the organization.
Employee benefits typically refers to retirement plans, health life
insurance, life insurance, disability insurance, vacation, employee
stock ownership plans, membership to clubs, special offers and discounts
on premium products and outlets, sponsorship for education of employees
children, attractive schemes from financial institutions on purchase
of assets, subsidized food in canteen
To sum up culture is the acquired knowledge people use to interpret
experience and generate behavior and in today’s world organizations
are going through a constant change in order to maintain the best
possible culture which sets an example and pave the way for enhanced
Stuti Banerjee, human resource professional with 6 yrs of experience
currently engaged with HR consulting on ERP platform.