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Interpersonal Skills of Men &
Women In Health-care sector
Dr.R.Krishnaveni & Ms.R.Thamaraiselvi
continued from
1 -
2
The survey also shows that
the level of responding skills vary between the Doctors and Nurses. There
are 19.98% of Nurses with good responding skills and only 18.84% of
Doctors with the ability to respond to others in hospitals. It can be
inferred that Nurses are better in responding skills when compared to the
Doctors and this may be that Nurse are having a mind set to provide
timely help and also may be well trained to the anticipated responses. V.
V. Suggestions:
Communication is a two way
street which paves way to success in any organization. However this
communication survey undertaken in medical profession brings out some
discouraging points that can influence the professional relationship.
So following are some of the remedies suggested to boost the interpersonal
levels of the Doctors and Nurses:
• The five basic skills
– focusing, interpreting, analyzing, responding and remembering are
necessary for both Doctors and Nurses to bring out success in terms of
effective services in the hospitals. It can be understood from the
inferences that Doctors need to recognize their week areas, create
interest and take initiative for increasing their interpersonal levels.
All the skills are equally important for the men and women in this
profession to make a complete skill set of effective communication. So the
idea of inculcating these soft skills into the individuals during their
academic training can be strongly recommended. This paves way to
incorporate the acquired skills in their professions aptly when
communicating with others. Prevention is always better than cure.
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• An awareness camp can
be organized for Doctors and Nurses individually to have an insight
into the causes of communication disasters, their consequences on the
management, customers and members of the organization and also bring out
concrete solutions for some specific problems found prevailing in their
respective institutions.
• Communication
behavior of individuals can highly depends upon some personal factors
like attitude, beliefs and values and some social factors like culture,
environment and norms. Hence the respondents may take care of their
controllable factors and try to manage the unmanageable situations
successfully through creativity, innovations and techniques like
Transactional Analysis, Nero Linguistic Programming.
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This can help them to
avoid conflicts with their colleagues and chaos with their patients.
• The Doctors and
Nurses may vitalize their communication skills by updating their knowledge
areas, developing a You Attitude and also constantly monitoring their
skill set to meet the current competitive corporate situations. It may
enable them to speak with confidence, think positively, listen with
empathy and react appropriately with others. They can overcome the
barriers in the process like fear, hesitation, loss of words, deferred
responses etc.
VI. Conclusion The bed rock of good
communication is the ability to motivate, persuade, influence, listen and
create understanding during the process. There is a study by T.R. Ruberman
published in the Journal of American Medical Association that reveals that
“Heart disease is more common among people who do not possess strong
Interpersonal Communication Relationship”. As health-care providers,
Doctors and Nurses should realize the need for effective interactions in
their day to day lives and determine their interpersonal levels to meet
the corporate challenges. They also need to fine tune their communicative
approach towards their colleagues, patients and technical staffs to
transform their knowledge into actions through excellent interpersonal
communication skills.
This study can help the
respondents to know their level of communication with others and also
identify the lacking skills in them. Then try to develop the essential
skills in order to attain the organizational goals in a smooth way.
Thereby the Doctors need to improve their responding skills and the Nurses
with their interpreting skills to prove their potentials in the
competitive grounds. The thrust areas of their interpersonal levels are
also revealed through this survey to facilitate the respondents in the
medical profession to transform their skill levels from poor and average
to become excellent in all their professional interactions with others. Hence some feasible ideas
are recommended at the end of the study for creating awareness in the
required areas through training and development to broaden the soft skills
of the Doctors and Nurses. Ultimately the initiative taken for enhancing
their skills can help them to build trust and maintain good relationships
with the Management, Superiors, Colleagues, supporting staffs and
especially with patients in professional settings. To conclude,
Interpersonal communication skills are one of the useful domestic
equipment that can be optimized for creating a “Conflict-Free” working
environment.
V. References
• Benny Joseph & Neharika Vohra, Characteristics of Effective
Communicators: Perceptions of Indian Managers”, IJTD Journal: xxxii: 2,
April-June 2002.
• C.R.Kothari, Research Methodology – Methods & Techniques, New Age
International Publishers, Second Edition
• M.S.Shookla, A Handbook of Human Relations with structured experiences &
instruments, Macmillan India Ltd., 2004 Edition.
• William.V.Haney, Communication and Interpersonal Relations, Home Wood
III, Rechard D.Irwin, 1985 Edition.
• www.wipekedia.com
Contributing
Writer : Ms. R. Thamaraiselvi - Faculty with more than 12 yrs of teaching
management to graduates and executives. An efficient Corporate Trainer in
human resource area. A free lancer to some of the leading publications in
India. Pursuing Phd in the Organizational behavioural area.
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